Terms & CONDITIONS - Serviced accommodation

Introduction and references

Petal & Barley Developments Limited shall be referred to as “we”, “us” or “our” in these terms and conditions.
To make it easier to read these terms and conditions there are a number of further definitions which we use:

  • “Deposit” means a deposit of 1/3rd of the total accommodation cost.
  • “Guest” means you and each person staying with you on your booking;
  • “Property” means the apartments at HD4
  • “You” means the lead person making a booking through us.

When you make a booking you are confirming that you and every guest understands, agrees and accepts these terms and conditions. Please read them carefully, particularly section 11 headed “Limitation of Liabilities and Legal”.

1. Contract and Booking

When booking with us the contract is between you and the Petal & Barley Developments limited.
Bookings cannot be accepted from persons under 18 years of age.

The Properties are meant to be used for the purposes of a short stay for contractors or professionals coming for work. 

The accommodation must not be used to host parties unless agreed otherwise with Petal & Barley Developments. (including the possible requirement for a safety deposit)

No bookings are valid until confirmed by us through our bookings system.

2. Booking Fees, Deposits, Balance Payments and Holiday Insurance

If you make a booking more than 8 weeks before your stay you will be required to pay a Deposit when making the booking and the balance will be due no later than 8 weeks before the stay.

If you make a booking within 8 weeks of the start of the holiday you will be required to pay for the holiday in full at the time of booking.

Corporate bookings can be paid on a monthly basis as agreed with the platform.

Please contact us if you are having difficulty paying for your stay when your payment is due.

3. Owner unable to make the Property available

If we cannot make the Property available to you for your booking we will arrange a refund for all monies paid.

We will not be responsible to pay any compensation or expenses as a consequence of such an event.

4. Guest Cancellations

If section 3 applies you will be entitled to a full refund of the accommodation costs from the Owner.

In all other circumstances you will receive a full refund if cancelled up to 14 days. 

Within 14 days you do not receive a refund for your stay.

We require 28 days notice to terminate your stay once you stay has commenced.

5. Guests responsibilities

You will ensure that you and all guests will:

  • Act responsibly and carefully whilst at the Property, abiding by any property specific house rules and leave the Property, and all things in or at it, in the same state of repair and cleanliness as at the start of the stay.
  • Report to us any damage or breakages made during the stay and agree to pay for damage (wear and tear accepted);
  • Not to smoke at the Property and nor allow anyone else to smoke at the Property
  • Not to use illegal substances at the property.
  • Not allow more than the maximum number of people or pets to stay at the Property as stated on the booking.
  • At all times comply with any applicable laws and local or Government guidance, and ensure that no guests or pets do anything which is illegal, or may cause unreasonable damage, noise, behaviour or disturbance;
  • Not enter the Property before the stated arrival date and time and will leave the Property before the stated departure date and time; unless by prior arrangement
  • Treat people with respect and not act in a way which is abusive, violent, destructive, menacing, or harassing towards an Owner, any member of their team, any member of the community in which the Property is situated, or any of our employees, directors, consultants or other party acting on our behalf;
  • Secure the Property (including all windows and doors) whenever leaving the Property.
  • To Keep the keys in the lock boxes when leaving the property to avoid loss.

We will be entitled to make a reasonable charge where guests have failed to comply with these responsibilities. In serious cases, guests may have to leave the Property early without any compensation or refund.

6. Owner’s responsibilities

The Owner will ensure that:

  • The Property is cleaned and ready for the guests by the stated arrival date and time;
  • The property will be cleaned weekly along with a linen change unless otherwise agreed with us.
  • Suitable arrangements are made for you to access the Property;
  • They treat all guests with respect and not act in a way which is abusive, violent, destructive, menacing, or harassing towards any guests at their Property;
  • They can be easily contacted (at reasonable times) or will provide you with an alternative first point of contact should you have any concerns or queries during your stay;
  • They, and the Property, comply with all applicable laws and regulations (including health and safety regulations);
  • Adequate liability insurance is in place in respect of the guests staying and
  • All guests will have exclusive access to the Property for the duration of their stay. (although all guests must allow the Owner or any representative, including us, access to the Property if reasonably required).

7. Pets

Pets are allowed at Petal & Barley Developments. The following terms apply:

  • Pets must be under strict control at all times while in or at the Property;
  • Any fouling must be cleared up without delay;
  • The owner must bring the pets beds and cahges as required for sleeping.
  • Pets must not be left alone in or at the Property or elsewhere at any time; unless caged or crated when they can be left alone for short periods of time as not to cause distress or noise.
  • Pet hair must be cleared up before departing;
  • Pet owners agree to provide their own throws and covers for furniture.
  • Pet owners must ensure that their pets are free from parasites and fleas before they occupy the Property. Failure to do so may incur subsequent charges;
  • You will be liable for any damage caused by any guests pets. Any damage is to be reported to us immediately. Any additional cleaning required, that may incur an additional charge, will be at the Owner’s discretion.

If you break these terms we may notify you that you have broken these terms and may cancel the booking and ask that the guests leave the Property before the end of the stay without compensation, or that they pay an additional reasonable charge.

8. Literature

We have compiled the information on our Website as accurately as possible. However, facilities may be altered or withdrawn for reasons outside our control, in which case we cannot accept responsibility.

9. Complaints

If you have any complaint concerning our properties please contact us as soon as possible so we can do our best to resolve your complaint. It is important to raise any complaint while you are still at the Property.

10. Communication with you and data

As part of a booking we may introduce our guests to the goods and/or services of third parties. We shall not be treated as an agent for any such third parties, and any contract for the supply of such goods and/or services shall be between the provider and the relevant guests.

Please see our Privacy Policy which explains how we will process your personal data.

11. Limitation of Liabilities and Legal – Please pay particular attention to this section

The contract to occupy the Property is made on the basis that the Property is to be occupied by the guests for a short stay. (as mentioned in the Housing Act 1988 Schedule 1 paragraph 9 or similar legislation in other jurisdictions).

When making a booking, you acknowledge on behalf of all guests that the tenancy granted by these terms and conditions is not an assured tenancy and that no statutory periodic tenancy will arise when it ends.

Once you have made a booking there is no “cooling off” period as the contract you have made is for accommodation services for a specific period.

We accept no responsibility for personal injury to, or death of, guests or anyone they invite to the Property, or loss of or consequential loss or damage to their property, or for other matters over which we have no control.

Nothing in these terms and conditions will limit our liability or an Owner’s liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our or the Owner’s negligence or the negligence of our or their employees, agents or subcontractors, or for fraud or fraudulent misrepresentation.

Any dispute, claim or other matter which may arise in relation to your booking will be governed by English law and you agree that any dispute will be dealt with exclusively by the courts of England and Wales.

12. Security Bond

If we have taken a security bond, we reserve the right to keep part or the whole of the Security Bond should there be any damage to the property after your stay.

We will notify you on the day of departure with photographic evidence should any damage be identified. We will endeavour to mutually agree to costs being deducted from your deposit or your deposit withheld in full.

Please discuss any damages with us so this can be rectified prior to our next guest’s arrival.

We accept that accidents can and do happen so please report them to us.