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Introduction and references
Petal & Barley Developments Limited shall be referred to as “we”, “us” or “our” in these terms and conditions.
To make it easier to read these terms and conditions there are a number of further definitions which we use:
When you make a booking you are confirming that you and every guest understands, agrees and accepts these terms and conditions. Please read them carefully, particularly section 11 headed “Limitation of Liabilities and Legal”.
1. Contract and Booking
When booking with us the contract is between you and the Petal & Barley Developments limited.
Bookings cannot be accepted from persons under 18 years of age.
The Properties are meant to be used for the purposes of a short stay for contractors or professionals coming for work.
The accommodation must not be used to host parties unless agreed otherwise with Petal & Barley Developments. (including the possible requirement for a safety deposit)
No bookings are valid until confirmed by us through our bookings system.
2. Booking Fees, Deposits, Balance Payments and Holiday Insurance
If you make a booking more than 8 weeks before your stay you will be required to pay a Deposit when making the booking and the balance will be due no later than 8 weeks before the stay.
If you make a booking within 8 weeks of the start of the holiday you will be required to pay for the holiday in full at the time of booking.
Corporate bookings can be paid on a monthly basis as agreed with the platform.
Please contact us if you are having difficulty paying for your stay when your payment is due.
3. Owner unable to make the Property available
If we cannot make the Property available to you for your booking we will arrange a refund for all monies paid.
We will not be responsible to pay any compensation or expenses as a consequence of such an event.
4. Guest Cancellations
If section 3 applies you will be entitled to a full refund of the accommodation costs from the Owner.
In all other circumstances you will receive a full refund if cancelled up to 14 days.
Within 14 days you do not receive a refund for your stay.
We require 28 days notice to terminate your stay once you stay has commenced.
5. Guests responsibilities
You will ensure that you and all guests will:
We will be entitled to make a reasonable charge where guests have failed to comply with these responsibilities. In serious cases, guests may have to leave the Property early without any compensation or refund.
6. Owner’s responsibilities
The Owner will ensure that:
7. Pets
Pets are allowed at Petal & Barley Developments. The following terms apply:
If you break these terms we may notify you that you have broken these terms and may cancel the booking and ask that the guests leave the Property before the end of the stay without compensation, or that they pay an additional reasonable charge.
8. Literature
We have compiled the information on our Website as accurately as possible. However, facilities may be altered or withdrawn for reasons outside our control, in which case we cannot accept responsibility.
9. Complaints
If you have any complaint concerning our properties please contact us as soon as possible so we can do our best to resolve your complaint. It is important to raise any complaint while you are still at the Property.
10. Communication with you and data
As part of a booking we may introduce our guests to the goods and/or services of third parties. We shall not be treated as an agent for any such third parties, and any contract for the supply of such goods and/or services shall be between the provider and the relevant guests.
Please see our Privacy Policy which explains how we will process your personal data.
11. Limitation of Liabilities and Legal – Please pay particular attention to this section
The contract to occupy the Property is made on the basis that the Property is to be occupied by the guests for a short stay. (as mentioned in the Housing Act 1988 Schedule 1 paragraph 9 or similar legislation in other jurisdictions).
When making a booking, you acknowledge on behalf of all guests that the tenancy granted by these terms and conditions is not an assured tenancy and that no statutory periodic tenancy will arise when it ends.
Once you have made a booking there is no “cooling off” period as the contract you have made is for accommodation services for a specific period.
We accept no responsibility for personal injury to, or death of, guests or anyone they invite to the Property, or loss of or consequential loss or damage to their property, or for other matters over which we have no control.
Nothing in these terms and conditions will limit our liability or an Owner’s liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our or the Owner’s negligence or the negligence of our or their employees, agents or subcontractors, or for fraud or fraudulent misrepresentation.
Any dispute, claim or other matter which may arise in relation to your booking will be governed by English law and you agree that any dispute will be dealt with exclusively by the courts of England and Wales.
12. Security Bond
If we have taken a security bond, we reserve the right to keep part or the whole of the Security Bond should there be any damage to the property after your stay.
We will notify you on the day of departure with photographic evidence should any damage be identified. We will endeavour to mutually agree to costs being deducted from your deposit or your deposit withheld in full.
Please discuss any damages with us so this can be rectified prior to our next guest’s arrival.
We accept that accidents can and do happen so please report them to us.
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